How to Retain Your Restaurant Customers in 2022

Restaurants have a lot to deal with, including trying to keep customers safe, accommodating their needs and ensuring that they always have an enjoyable dining experience. What do Australian top restaurants do to keep customers coming? Among many things, maintaining high hygiene standards in restaurants can make or break the impression of diners. Did you know that the majority of diners are likely to never return to a restaurant if it left an unhygienic first impression? From the actual dining room to the public washrooms, here is everything you need to focus on to keep customers coming back to your restaurant.

1. Keep Your Restaurant Clean And Sanitised With The Right Tools

Keeping your restaurant clean and sanitised is essential in ensuring a healthy environment for customers, employees, and food. You can do this by using the right tools for the job. For cleaning, you should use a specialised mop that has been approved by the FDA to be antimicrobial (meaning it will kill 99% of all bacteria). You should also make sure to have plenty of fresh water available so that you can rinse down any surfaces after they have been cleaned with soap or cleaner. In addition to being able to thoroughly clean your restaurant floors, tables and other dining areas, it's equally important that you sanitise them as well! This ensures they're free from harmful germs that could make customers sick if ingested while eating out at one of your establishments.

2. Invest In A Commercial-Grade Bathroom Hand Dryer

If you're looking to improve the experience of your guests, then investing in a commercial-grade bathroom hand dryer is one way to do it. The right hand dryer can save time and money by reducing paper towel waste and improving employee efficiency, while also making your establishment more attractive to customers. Here's what you need to know about choosing the right hand dryer for your restaurant:

Commercial vs consumer grade: Consumer-grade bathroom hand dryers might seem like they're just as good as their commercial counterparts; however, they are not capable of drying hands as quickly or effectively. This means that if you install an underpowered unit in your restaurant bathroom, you could be wasting time and money on unnecessary paper towel purchases—not to mention leaving yourself open for complaints from guests who don't want damp palms when they walk out the door! For these reasons alone we recommend investing in a commercial grade unit from IRIS USA - we've found them consistently outperform other brands both in terms of cost per use AND operation efficiency (i.e., faster drying times).

3. Provide A Touch-Free Experience For Your Customers

Touch-free technology is a great way to reduce the risk of cross-contamination and increase hygiene in your restaurant. Touch-free technology can be used anywhere in the restaurant including the bar, dining area and even restrooms. Many customers are hesitant to eat at a restaurant that has no touch-free options available because they do not want to risk being exposed to germs and illness by eating off of plates that have been touched without proper cleaning or sanitising.

Contactless payments are becoming increasingly popular, and for a good reason: contactless payments are safer than other methods because they use chip technology to protect against fraud, so there’s less chance of someone stealing your customer’s information when they pay. Plus, they’re convenient for everyone involved—customers don't have to worry about carrying cash or fumbling around with credit cards while staff can focus on getting food out the door instead of standing in line waiting for people to pay. 

4. Considerations For Keeping Your Customers Safe

You can keep your customers safe by ensuring they have a clean, comfortable environment to dine in, and that their food is prepared safely. By going the extra mile and installing a hand sanitiser dispenser, for example, you will promote hand hygiene in your establishment for diners and staff alike. Aside from preventing illness through proper hand washing techniques, these products also help keep surfaces free from harmful microbes such as viruses or bacteria over time due to frequent contact with contaminated surfaces like door handles.

If you want to retain your customers in 2022 and beyond, remember that it’s not just about the food. It’s also about how you treat them as people who have chosen to spend their time and money at your establishment.