Under Australian Law, consumers have rights regardless of any warranties provided or not by a manufacturer or supplier. You (consumer) are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to the above, all our hand dryers feature a warranty, in the specification of each model you will find the warranty period offered for each model.
Please note the following
Max dry hand dryers are guaranteed to be free from defects in parts and manufacture for the warranty period from the date of purchase, provided that the product is used under the normal operating conditions.
Warranties are not transferable.
Do not attempt to repair or take apart the hand dryer yourself. If the hand dryer has been tampered with before it arrives with us, the warranty will be void.
Please complete warranty card provided and return to us by email, fax or post no later than 30 days from your purchases.
At the time of warranty claim, you must have proof of purchase and serial number otherwise all repair work carried out will be charged.
All warranty repair work must be done by max dry or its authorized service provider.
Normal wear and tear are not covered under warranty.
Damage caused by accident or negligent use or incorrect installation and maintenance (filter change where required, filter cleaning where required or emptying of the tray where required) is not covered under warranty.
It is your responsibility to secure and safely pack the hand dryer when sending for repair or service. Any damage caused by inadequate packaging is not covered under warranty.
We highly suggest using registered freight or post when sending the unit(s) for repair or service. Any loss during transport is not covered under warranty.
Any parts used not authorized by max dry will result in the warranty being voided.
Any repair or service carried out by anyone except MaxDry or its authorized service provider will result in the warranty being voided.
If there are any defects with your hand dryer please contact the provider stating your invoice number, date of purchase, full name and address within 7 days of receiving your hand dryer.
We advise that all customers retain original packaging should the unit need to be returned.
If your hand dryer experiences a problem outside of the warranty period, we offer a repair service where we can collect and professionally repair your hand dryer.
Expenses associated with delivering the units for warranty claim are your responsibility.
Warranty claims must be made within the warranty period only.
For any warranty claim, you must produce proof of purchase.
Please note for best performance MaxDry hand dryers, like any other electrical appliance, must be used in accordance with a model type. Using a MaxDry hand dryer and maintaining it properly will increase its lifespan and offer you best return on your investment.